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1. Recharge and Utility Payments

Once a recharge or utility payment is completed, it cannot be cancelled or refunded. We strongly recommend verifying all details before making any payment. For failed transactions, we will initiate a refund within 24 hours if the payment is not successfully processed.

2. Domestic Money Transfer

Due to the nature of domestic money transfers, once the funds have been processed and transferred to the recipient’s account, the transaction cannot be reversed, cancelled, or refunded. If you experience any issues with a money transfer, please contact our customer support team as soon as possible. In cases where the transaction was not processed due to an error on our part, we will initiate a refund.

3. AEPS Transactions

AEPS transactions are final once processed. If there are any issues such as failed biometric authentication or system errors, please contact our support team within 24 hours. We will investigate the issue and, if applicable, process a refund.

4. Insurance Booking

Once an insurance policy is issued, cancellations are not permitted. If there is an error in the details of the policy or any other issue, please reach out to our customer support team, and we will assist in resolving the matter.

5. API Services

For API services, we offer a no-refund policy once a subscription or service has been activated. However, if there is a technical issue with the API service, please contact support, and we will make reasonable efforts to resolve it.

6. Requesting a Refund

If you wish to request a refund, please contact our customer support team at care.payonmoney@gmail.com within 24 hours. Include the transaction details, reason for the request, and any supporting documentation.

7. Refund Processing Time

Refund requests are processed within 7 business days from the date of approval. The refund will be issued to the original payment method used during the transaction.

8. Cancellation of Services

To cancel any ongoing service or subscription, please contact our customer support team. Depending on the service, a notice period may be required before the cancellation is processed.

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